Privacy policy

High standards

Flybe aims to provide the highest standards of customer service and to maintain these standards we need to collect certain personal information from you. In doing so, we are committed to protecting your privacy and adhering to the principles of the Data Protection Act 1998.

We would like to use some of your details so that C.A.K.Tanks and our partners can, from time to time, send you information (by post, phone, e-mail or sms) including offers and updates, that we think may be of interest. Under the Privacy and Electronic Communications Regulations 2003, registering your email address on the C.A.K.Tanks website will be considered as an opt in unless you explicitly select the opt out option during registration. All future emails that you receive from C.A.K.Tanks and our partners will also give you the opportunity to opt out. C.A.K.Tanks may, in exceptional circumstances, use your contact details to give you advance notice of operational issues or external factors that may affect any future travel you have booked with C.A.K.Tanks.

Information we collect & use

We collect general statistical information about visitors to our website for general reporting and to improve future content.

C.A.K.Tanks sometimes use third-party advertising companies to serve our advertising on the Internet. These third-party advertising companies employ cookie technology to measure the effectiveness of these advertisements. To do so, these companies may use information about your visits to our website and other websites. Unless otherwise notified, these advertising companies do not use names, addresses, e-mail addresses or telephone numbers, and do not link any online actions or cookies to an identifiable person.

When you order items from us, we need to collect certain information to be able to process your order. What we need varies depending on the items you have ordered, and the pages you are asked to complete will vary accordingly. The information is sent to us via an SSL encrypted server. This information will form part of a permanent record of your dealings with C.A.K.Tanks.
We follow strict guidelines in the storage and disclosure of information that you have given us, to prevent unauthorised access. This is in line with the laws and regulations of the country in which we operate. This means that when you contact us, we may ask you for proof of identity before we can disclose personal information to, or discuss your order with, you. Additionally we may ask for certain information to be able to check our records and answer your questions quickly and accurately.

When you contact us, in any way, we may make a record of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care.
Our website uses anonymous cookies to enhance your online experience.

We do not store personally sensitive information within a cookie. We would like to be able to mail or email you occasionally. This will allow us to keep you up to date, and ensure you have all the information at your disposal to get the most out of your travel experience.

Transfers of data outside of UK

We may need to send your data outside the UK so that we can comply with your requirements or for safety or legal reasons.

In providing your Personal Data you are also giving your explicit consent to the transfer of that Personal Data outside of the UK so that we may comply with your requirements or for safety or legal reasons.

You understand and accept that your data maybe transferred outside of the European Economic Area (the European Community, Iceland, Norway and Liechtenstein), however C.A.K.Tanks will undertake to continue to protect your personal data as required by the Data Protection Act 1998.

Your consent

By using this website, you consent to the collection and use of this information by C.A.K.Tanks. If we change our privacy policy we will inform you by posting these changes on this page.

Subject access

Under the Data Protection Act 1998 you have a right of access to the personal information we hold about you. If you wish to exercise this right, please submit a Data Subject Access Request in writing to:

• Data Protection Manager
  C.A.K.Tanks
  Aqua House
  Princes Drive Industrial Estate
  Kenilworth
  Warwickshire
  CV8 2FD

Requests by telephone, fax, or e-mail cannot be accepted. In accordance with the Act, C.A.K.Tanks is not obliged to comply with your request unless the prescribed fee is paid, sufficient security information is provided to establish the requestor's identity and locate the appropriate information.

Please enclose the following with your request:

• A postal order or cheque (made payable to C.A.K.Tanks) for £10
• A photocopy of your passport, or any other official document upon which your signature is present
• Recent Utility bill for proof of address
• A sales order number from a recent transaction
• Details of any specific documents you require that contain your personal details (if known)

You will receive an acknowledgement of your request quoting the date by which you will receive the requested information.
Further correspondence regarding your request should only be made in writing to the Data Protection Manager at the address shown above.

If you have any questions about C.A.K.Tanks compliance with the Data Protection Act or our Information Security, please e-mail the Data Protection Manager at marketing@caktanks.co.uk.